FREQUENTLY ASKED QUESTIONS (FAQs)

 

Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our store, products, and services. If you can’t find what you’re looking for, feel free to contact us at info@ecohouseuk.co or via our Contact Page.

1. How our business works

We process your orders and ship products directly from our suppliers to your door.

2. How do I place an order?

Placing an order is simple:

  1. Browse our products and add your favourite items to your basket.
  2. Proceed to checkout and enter your delivery details.
  3. Complete payment using one of our secure payment options.
    Once your order is confirmed, you’ll receive an email with the details.

3. How long will it take to receive my order?

Delivery times vary depending on your location and the product you’ve ordered:

  • Standard Delivery: 7–14 business days.
  • Express Delivery (if available): 3–7 business days.
    Please note that some items may take longer due to high demand or customisation.

4. How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number and a link to track your package. If you experience any issues, please contact us for assistance.

5. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. To initiate a return:

  1. Contact us at info@ecohouseuk.co with your order details.
  2. Follow the return instructions provided by our team.

Please note that the customer is responsible for return shipping costs unless the item is faulty or incorrect.

6. What payment methods do you accept?

We accept secure payments through:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods may be available depending on your location.

7. Do you offer discounts or promotions?

Yes! We frequently offer discounts and exclusive promotions. Subscribe to our newsletter to stay updated or check our collections for the latest offers.

8. What should I do if I receive a faulty or incorrect item?

We apologise for any inconvenience. If you receive a damaged or incorrect item, please:

  1. Contact us at info@ecohouseuk.co within 7 days of delivery.
  2. Provide photos of the issue and your order details.
    We’ll arrange a replacement or refund as quickly as possible.

9. Can I cancel or modify my order?

Orders can only be modified or cancelled within 24 hours of placing them. After this, the order is processed and shipped. Contact us immediately at info@ecohouseuk.co if you need assistance.

10. Do you ship internationally?

Yes, we ship to most countries worldwide. Delivery times and costs vary based on the destination. You can view the estimated shipping costs at checkout.

Still Have Questions?

If your question isn’t answered here, don’t hesitate to reach out to us. Our team is happy to help!